Find answers to common questions about SBM Schools platform
Find quick answers to common questions about SBM Schools. If you can't find what you're looking for, our support team is ready to help.
SBM Schools is a comprehensive cloud-based school management system designed specifically for educational institutions in Ghana. Our platform helps schools manage academic, administrative, and financial operations efficiently through an integrated digital solution.
Key features include student information management, attendance tracking, grade management, fee collection, communication tools, and reporting capabilities.
SBM Schools is designed for:
Getting started is easy:
No, SBM Schools is not having mobile applications for now. The app is mobile responsive and allows:
The portal works perfect in any modern browser.
Account creation depends on your role:
To reset your password:
If you continue to experience issues, please contact your school administrator or our support team.
Yes, you can update certain account information:
Access to features in SBM Schools is based on:
If you believe you should have access to a specific feature, please contact your school administrator.
SBM Schools provides a comprehensive set of features including:
Our attendance system offers multiple ways to track student presence:
Not all of these features are readily available. They will be released in phases.
Yes, SBM Schools includes a comprehensive report card generation feature:
You can also customize the report card format to match your school's branding and requirements.
Our communication system enables seamless interaction between schools, teachers, parents, and students:
SBM Schools is 100% free to use — with no setup fees, no hidden charges, and no subscription required.
Our mission is to support educational institutions across Ghana by providing an all-in-one school management system at no cost.
Simply sign up and start managing your school with powerful tools for academics, administration, communication, and more — all for free.
For custom integrations or enterprise-level support, feel free to contact our team.
We accept and make payments using various payment methods for your convenience like:
No need! SBM Schools is 
We believe every school should have access to powerful school management tools without worrying about costs. That’s why we’ve removed all pricing tiers, subscriptions, and billing complexity.
Just sign up and start using the platform — no payments, no discounts, no limits.
Since SBM Schools is completely free to use with no subscription or payment required, there is no refund policy.
If you have any questions or need assistance, feel free to contact our support team.
We offer multiple support channels to assist you:
Our standard support hours are:
Emergency support is available for critical issues outside these hours for customers with premium support plans.
Yes, we offer comprehensive training options:
We continuously improve SBM Schools with regular updates:
New features are added are at no cost to users. We provide advance notice for major updates that may require user training.
We take data security seriously and implement multiple layers of protection:
We store data in secure cloud infrastructure with geographical redundancy:
For specific details about our data storage practices, please refer to our Data Processing Agreement.
Yes, you can export your data in various formats:
Administrators have access to export tools within the platform. For complete data migration, please contact our support team.
SBM Schools is committed to protecting your data and complying with Ghana’s data protection regulations. We are officially registered with Data Protection Ghana.
Regarding data retention and cancellation:
We recommend exporting any important data before canceling your account.
Can't find the answer you're looking for? Please chat with our friendly team.
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